Service Centre Facilitator
- Johannesburg, Gauteng
- Permanent
- Full-time
- Lanseria
- Permanent
- Full Time
Crusaders Corporate is a growing import and wholesale business looking for a Service Centre Facilitator to assist with the after-sales requirements of the business. This is a fast-paced, high-volume environment that requires excellent organisational ability, strong communication, and a proactive approach.Duties & Responsibilities
The ideal candidate needs to be energetic, proactive, and able to manage well under pressure. You will be responsible for overseeing after-sales service processes for a group of stores, ensuring repairs are managed efficiently and communication is clear at all times.Key responsibilities include:
- Oversee assigned store portfolio - Manage after-sales service requirements for a set group of stores, ensuring high-quality customer service and quick turnaround times.
- Processing defective jobs - Receive, log, and process items returned for repair, ensuring accurate documentation and tracking throughout the process.
- Repair coordination - Liaise with technicians, suppliers, and service providers to ensure repairs are completed within agreed timelines.
- Progress updates - Provide consistent, clear, and timely updates to stores regarding the status of repairs and any changes to expected completion dates.
- Quality control checks - Verify that all repaired items meet quality standards before being returned to the stores.
- Administrative management - Maintain accurate service records, job cards, and communication logs; manage related correspondence and documentation via email and internal systems.
- Team collaboration - Work closely with the Service Centre team of 20+ staff members to ensure smooth workflow and effective problem-solving.
- Issue escalation - Identify and escalate recurring faults, supplier delays, or operational bottlenecks to management for resolution.
- Compliance & procedures - Follow all company policies, health and safety requirements, and operational procedures to ensure smooth running of the Service Centre.
- Occasional ad hoc duties - Support the Service Centre Manager with special projects, process improvements, or seasonal workload peaks.
- 1-2 years' working experience in an administrative or service environment.
- Strong organisational skills and attention to detail.
- Fully computer literate (majority of the work is done online and via email).
- Ability to manage strict admin controls and maintain accurate records.
- Ability to work well in a team within a large Service Centre environment (20+ staff).
This position is based in Lanseria (Johannesburg). Living in close proximity will be ideal as working hours are from 07:00 - 16:00, with additional overtime required from time to time.The successful candidate will be required to undergo and pass a pre-employment polygraph test to be considered.
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