Customer Service Agent (ICT OR OFFICE AUTOMATION INDUSTRY)

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Manage large amounts of incoming calls
• Log service calls received
• Coordinate technicians
• Ensure timeous handling of all customer queries
• Identify correct fault diagnosis
• Accurately load all information on the BPO system
• Data capturing
• Processing quotations
• Prepare product or service reports by collecting and analyzing customer information
• Work with Call Centre supervisor to ensure proper customer service is being delivered
• Open and close all calls received

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