Customer Acquisition Specialist
- Johannesburg, Gauteng
- Permanent
- Full-time
We are seeking a professional and friendly Customer Acquisition Specialist to provide exceptional customer service and support to our clients. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for helping others.Key Responsibilities:
1. Answering incoming calls and responding to customer inquiries in a timely and professional manner.
2. Providing accurate information and guidance to customers regarding products, services, and company policies.
3. Assisting customers with placing orders, processing returns, and resolving any issues or complaints.
4. Escalating complex customer inquiries to the appropriate department or supervisor for further assistance.
5. Maintaining detailed records of customer interactions and transactions.
6. Collaborating with other team members to ensure a seamless customer experience.
7. Staying current on product knowledge and company policies to better assist customers.Qualifications:
1. High school diploma or equivalent.
2. Prior experience in customer service or a related field preferred.
3. Strong communication skills, both verbal and written.
4. Excellent problem-solving abilities and attention to detail.
5. Ability to remain calm under pressure and handle challenging situations with professionalism.
6. Proficient computer skills and knowledge of customer service software applications.
7. Ability to work independently and as part of a team.This position offers competitive pay, benefits, and opportunities for career growth. If you are dedicated to providing outstanding customer service and enjoy helping others, we encourage you to apply for the Customer Acquisition Specialist position.
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