Service Administrator
- Randburg, Johannesburg
- Permanent
- Full-time
- Handle incoming customer calls, emails, and portal requests promptly and professionally.
- Log and track customer enquiries in CRM (Salesforce) with complete and accurate data.
- Initiate service reminders and create service requests in Salesforce.
- Prepare service and repair quotations, follow up on payments, and support finance processes.
- Order spare parts and consumables, and liaise with logistics and inventory controllers.
- Process purchase orders (POs), sales orders (SOs), and related documents in SAP.
- Coordinate and schedule Field Service Engineers for onsite visits, maintaining updated calendars.
- Keep customers informed and manage communication between stakeholders.
- Resolve customer complaints effectively, escalating when necessary.
- Maintain accurate records of customer data, installed systems, and transactions.
- Ensure all month-end related service transactions are completed timeously.
- Prepare governmental tender documents and international invitation documents.
- Confirm customer orders on ARIBA and process RMAs (returns, repairs, exchanges).
- Manage central support mailbox and contribute to NPS (customer satisfaction surveys).
- Participate in audits, stock takes, and departmental projects.
- Drive process an improvements, including SAP/CRM enhancements.
- Train new staff in the team and provide back-up for colleagues.
- The opportunity to work in a global Meditech company with cutting-edge technology.
- A supportive and collaborative team environment.
- Training and development opportunities to grow within the role.
- Competitive benefits package.