Onsite Support and Installation Technician

Port Elizabeth, Eastern Cape
Permanent
Full-time

15 days ago

Our client, an IT company servicing the hospitality industry, is currently looking to hire an Onsite Support and Installation Technician based in Port Elizabeth.Requirements:

Grade 12 / Matric is essential.
A+ and / or N+ certification or equivalent technical experience.
Minimum 1 years’ experience in IT hardware support or onsite technical installations.
POS, retail, or hospitality technology experience preferred.
Drivers and Own Reliable Transport Essential.

Responsibilities, but not limited to:1. Onsite Support and Troubleshooting:

Resolve onsite technical issues and hardware faults during or after installations.
Replace or repair faulty POS equipment (e.g., power supplies, printers, terminals).

2. Hardware Installation & Hardware Setup:

Install POS terminals, printers, cash drawers, scanners, and kitchen display systems.
Connect all equipment to necessary power, LAN, and networking infrastructure.

3. Onsite Configuration and Testing:

Configure BIOS settings, network parameters (e.g., static IPs), printer paths, and display settings.
Load and configure POS client software (under guidance of internal team).

4. Client Liaison and Go-Live Support:

Deliver professional, client-facing support during go-lives.
Communicate concerns or risks to internal teams.

5. Documentation and Feedback:

Complete installation checklists and log work using mobile tools.
Ensure accurate photos, notes, and client signoffs are captured.

6. General:

Collect and return hardware stock from office as needed.
Participate in internal training or technical refreshers.
Assist during major upgrade or multi-site rollout projects.

Please note that only shortlisted candidates will be contacted. Please consider your application unsuccessful should you not receive a response within two weeks of applying.

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