Operations Admin Team Leader

• Plan and manage production schedules for Rigids and Compounding to meet customer requirements.
• Maintain sufficient stock levels of raw materials, packaging, and finished goods.
• Coordinate with production and maintenance teams to minimize downtime.
• Automate and improve planning processes where possible.

• Oversee stock takes and cycle counts, ensuring accuracy and reporting variances.
• Capture stock variances in Sage and report to management.
• Approve stock write-offs and suggest process improvements.

• Manage and update BOMs and product costings.
• Ensure accuracy of product data and cost submissions.
• Implement system improvements (e.g. Xperdyte).

• Manage creation of new products, item codes, and warehouses.
• Oversee product development, tooling, and costing.
• Load and update pricing in Sage and spreadsheets and communicate price changes to customers.

• Lead, motivate, and coach the sales team to achieve targets.
• Develop sales strategies, monitor performance, and manage incentives.
• Support sales team with quotations, invoices, customer queries, and stock availability checks.
• Investigate and resolve customer complaints in collaboration with QC.

• Manage dispatch team, ensuring accurate and timely deliveries.
• Coordinate vehicles, personnel, and materials for efficient distribution.

• Maintain and update SOPs, training manuals, and reporting tools.
• Support admin functions in cases of staff absence.
• Ensure compliance with ISO audits and company standards.

• 8+ years’ experience in production planning & stock management (manufacturing environment).
• 2+ years’ BOM and product costing experience.
• Strong analytical and advanced Excel skills.
• Good knowledge of Pastel and MS Office.
• 5+ years’ team leadership experience.
• Sales/administration background is advantageous.
• Strong communication, problem-solving, and organizational skills.

SET Consulting