Senior Account Manager

• Client Relationship Management:
• Establish and maintain strong relationships with key decision-makers and stakeholders at all levels of the customer’s organization.
• Act as the main point of contact for customer queries, concerns, and engagements.
• Business Development:
• Identify, develop, and close new business opportunities with both existing and potential clients.
• Manage and grow accounts by continuously understanding customer needs and offering tailored solutions.
• Develop a robust pipeline of opportunities, ensuring that prospects are qualified and moved through the sales process.
• Sales Strategy and Execution:
• Implement sales strategies and campaigns that align with the company’s revenue goals.
• Meet or exceed assigned revenue and gross profit targets consistently.
• Conduct regular account reviews to ensure growth in key accounts and maintain alignment with customer business needs.
• Solution Development:
• Collaborate with cross-functional teams, including product, pre-sales, and services, to develop customized solutions that address client needs.
• Ensure that proposed solutions are feasible and aligned with the company's service offerings and capabilities.
• Market and Industry Knowledge:
• Stay informed on industry trends, market changes, and technological advancements to maintain credibility and offer relevant solutions to customers.
• Understand the competitive landscape and adjust strategies to stay ahead of competitors.
• Reporting and Administration:
• Regularly update CRM systems with customer data, sales activities, and pipeline status.
• Prepare and present accurate sales forecasts and business reports for management review.
• Ensure timely follow-ups and communication with clients and internal teams to close deals and ensure customer satisfaction.
• Leadership and Collaboration:
• Lead account planning and strategy sessions for key customers.
• Work closely with internal teams to ensure that all customer engagements are executed successfully.
• Provide leadership in customer meetings and negotiations to ensure the best possible outcomes for both the client and the company.

• Matric.
• Degree in Business Administration, Marketing, or a similar field will be advantageous.
• Understanding of sales performance metrics.
• Knowledge of CRM software and MS Office.
• Proven work experience as a Sales Account Manager.
• Hands-on experience in sales and an ability to deliver.
• excellent customer experience.
• An ability to deliver projects and answer inquiries on time.
• 10 – 15 years of senior management experience in an industry sector or environment that has technological complexity and is customer care/customer experience intensive. Significant understanding of customer need.
• Satisfaction in high tech. environment essential.

• R804 922 – R1 207 384 per annum.

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