Junior/Entry Level IT Support Technician

• Troubleshoot and resolve Windows-related technical issues in a timely manner.
• Diagnose and troubleshoot Microsoft Office-related issues for end-users.
• Set up and manage computer and networking hardware, ensuring operational efficiency.
• Apply basic networking concepts to identify and resolve network-related problems.
• Utilize a fundamental understanding of client-server technology in troubleshooting and resolving technical issues.
• Maintain up-to-date knowledge of industry trends and best practices, demonstrating a willingness to learn and expand technical expertise.

• Minimum two years’ experience in a similar role.
• Proven experience in troubleshooting Windows-related issues.
• Fundamental understanding of mail server operations.
• Knowledge of networking concepts and principles.
• Familiarity with computer and networking hardware.
• Capability to troubleshoot issues related to Microsoft Office.
• Basic knowledge of client-server technology.
• Demonstrated willingness to learn and grow technical skills continuously.

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience in a helpdesk or IT support role.
• Strong problem-solving skills with attention to detail.

Daisy Business Solutions