Head Manager: Operations Support (Collections)
- Johannesburg, Gauteng
- Permanent
- Full-time
If you are a strategic thinker with proven experience in collections, recovery, and financial services — and thrive on leading large, diverse teams — this could be your next big move.🔑 Key Responsibilities
- Drive and exceed financial, collections, and recovery targets across agreed mandates.
- Oversee daily operations of the business unit, ensuring effective use of resources.
- Manage client relationships, engage at executive level, and ensure strategic objectives are met.
- Lead and develop teams through effective performance management, coaching, and succession planning.
- Oversee Third-Party Service Providers and ensure delivery against contractual performance levels.
- Ensure compliance with all legislative and internal governance requirements (NCA, DCA, CPA).
- Report on performance, trends, and risks to senior leadership and provide innovative recommendations.
- Champion operational improvements, productivity initiatives, and risk mitigation strategies.
- Grade 12 (Matric) plus a Bachelor’s Degree in Business or related field.
- 10 – 12 years’ experience in the Collections / Financial Services industry.
- 5 – 10 years’ management experience, with at least 3 – 5 years at senior management level.
- Strong commercial knowledge of unsecured collections and recovery best practice.
- Solid understanding of litigation processes, compliance frameworks, and industry regulations.
- Advanced Microsoft Office skills (Excel essential).
- Proven leadership ability to manage large, diverse teams.
- Strong business acumen and decision-making ability.
- Excellent communication and stakeholder engagement skills.
- Strategic thinker with the ability to translate vision into operational execution.
- High emotional intelligence, problem-solving mindset, and results orientation.
- Ability to identify and nurture talent, driving career growth and succession planning.