Air and Ticketing Consultant (SA)
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Grade 12 qualification
- Minimum 12 months experience of GDS systems (preferably Amadeus)
- Travel Industry experience
- Previous experience in an IATA ticketing environment
- Ability to work to high levels of accuracy and attention to detail
- Highly organised with the ability to work to deadlines
- IT Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
- Strong numeracy skills with good financial awareness skills
- Experience of the group air market
- Geographical awareness
- Making group bookings as requested by our internal customers with contracted air service providers by phone, GDS, e-mail and portals to suppliers both in the UK and worldwide.
- Making amendments to group bookings previously made with our suppliers
- Obtaining ad-hoc quotes from miscellaneous suppliers
- Interpreting and co-ordinating airline booking information via Amadeus (queue management)
- Advising internal departments and colleagues of airline schedule changes where appropriate
- Using knowledge and experience to estimate rates for low-cost airlines currently not on sale
- Issuing and distribution of all air ticket documentation within defined timeframes
- Ensuring the smooth running of all the preparation work running up to the ticketing function
- Issuing of tickets including any required post-ticketing administration and coordination
- Naming of inputting APIS details for group bookings travelling with low cost using websites and supplier portals
- Ensuring the accurate and timely processing of all re-issued tickets and airline refunds
- Ensure all eligible refunds, including APD, are requested in a timely manner.
- Contribute to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on our internal and external customers
- Participation in the emergency procedure as required. Full training given
- Provide support to other team members where appropriate within the wider business
- Participate in any activities or projects on a temporary or ad hoc basis to support business aims and objectives