Accounts Receivable Specialist (German Speaking Non-Negotiable)

• Invoicing & Billing Accurately prepare and issue invoices for German-speaking clients, ensuring they are aligned with subscription agreements, company policies, and local regulations.
• Payment Collection - Proactively follow up on outstanding invoices and overdue accounts, using email, phone calls, and written correspondence in German to ensure timely payment.
• Customer Service & Dispute Resolution - Handle customer billing queries, payment discrepancies, and disputes in a professional and timely manner, ensuring issues are resolved quickly and customer satisfaction is maintained.
• Account Reconciliation - Regularly reconcile accounts to ensure all transactions are accurately recorded and up to date, resolving any discrepancies promptly.
• Subscription Management - Oversee the billing and payment processes related to subscription-based services, including renewals, cancellations, upgrades, and downgrades.
• Reporting & Documentation - Prepare regular reports on the status of receivables, aging accounts, and payment collection progress, and provide insights to management on potential risks.
• Cross-Functional Collaboration - Work closely with Sales, Customer Service, and Finance teams to resolve customer issues and ensure seamless billing processes.
• Process Improvement - Identify areas for process improvement to enhance efficiency, reduce delays, and improve client satisfaction.
• Compliance & Accuracy Ensure all activities comply with company policies, accounting standards, and applicable local regulations.

• A Degree in Accounting, Finance, Business Administration, or a related field is preferred.

• At least 5 years of experience in Accounts Receivable, Credit Control, or a similar Finance role, with a strong preference for candidates with experience in subscription-based businesses (e.g., SaaS, subscription services).
• Native or home language proficiency in German (both written and spoken) is essential. Fluency in English is also required. Additional languages are a plus.
• Excellent communication skills, particularly in German, with the ability to clearly articulate billing issues and negotiate solutions.
• Proficiency in accounting software (e.g., SAP, Oracle, Microsoft Dynamics, etc.) and Microsoft Office Suite (especially Excel).

• Exceptional attention to detail and accuracy in managing financial transactions and records.
• Strong problem-solving abilities, with the capacity to handle and resolve customer payment issues or disputes diplomatically.
• Excellent organizational skills, with the ability to prioritize tasks and manage deadlines in a fast-paced environment.

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