Hotspot Product & Project Manager

• Testing & Validation: Rigorously test and validate hotspot functionality using RADIUS and Mikrotik systems.
• Wi-Fi Performance Analysis: Assess and troubleshoot Wi-Fi performance across 2.4 GHz and 5 GHz bands, with an understanding of key concepts like BSS colouring, airtime fairness, channel utilisation, and interference mitigation.
• Data-Driven Hypothesis: Develop and test hypotheses based on performance, revenue, and user behaviour data to guide system improvements.
• Field Testing: Conduct field tests and troubleshoot live environment issues, providing hands-on analysis.
• Collaboration & Feedback: Act as a key data entry point for customer service, identifying trends and providing structured, clear feedback to engineering for software and process enhancements.
• Documentation: Meticulously document bugs, system flows, test results, and progress reports.

• A self-starter with grit, motivated by deeply understanding cause and effect.
• Strong problem-solving skills and the ability to work independently.
• A technical understanding of networking fundamentals, particularly Wi-Fi protocols and hotspot operation (or a strong aptitude to learn quickly).
• An analytical mindset; you are comfortable working with metrics, KPIs, and business data to identify areas for improvement.
• Excellent communication skills to collaborate effectively with engineering and customer service teams.
• The ability to write clear, concise documentation of technical processes and bugs.

• 2–4 years’ experience in Wi-Fi networks, hotspot systems, or related networking/telecoms environments.
• Strong knowledge of Wi-Fi protocols, including airtime utilisation, channel planning, and interference detection.
• Hands-on experience with RADIUS, Mikrotik, Cisco systems, and hotspot deployments.
• Understanding of voucher APIs and how they integrate with hotspot systems.
• Familiarity with SQL databases.
• A relevant diploma/degree in IT, Computer Science, Engineering, or a related field.

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