Desktop Support Engineer

HandPicked Recruitment

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 6 days ago
Minimum Requirements
  • Grade 12 / Matric
  • IT certifications would be an advantage (e.g., CompTIA A+, N+, Microsoft MCSA/MD-100/MD-101, ITIL Foundation) but not essential.
  • 2 4 years experience within a desktop, 1st line support and/or IE Technician roles
  • Experience with: Windows 10/11 installation and troubleshooting, Printer support and driver installation, Microsoft 365 support, Networking basics (IP addressing, DNS, DHCP), Server support basics
Duties will include but not be limited to:
  • Provide first- and second-line desktop support (hardware, software, OS, peripherals).
  • Troubleshoot and support printers, scanners, and office devices.
  • Perform proactive maintenance: patching, OS updates, antivirus checks, etc.
  • Install, configure, and support PCs, laptops, mobile devices, and basic networking (Wi-Fi, LAN, switches, routers).
  • Support standard business applications: Microsoft 365, Outlook, Teams, etc.
  • Conduct user account administration (password resets, permissions, Active Directory basics).
  • Respond to onsite call-outs and provide remote support when needed.
  • Document incidents, resolutions, and assets in service desk tools.
  • Escalate unresolved issues to senior engineers or vendors.
  • Participate in standby support rotations and after-hours support as required.
  • Ensure SLA targets are met while delivering professional, friendly service.
Please note: Only shortlisted candidates will be contacted

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