ERP Technical Support Consultant

• Bachelor's degree in Finance or Information Technology / Computer Science
• At least 2 years of experience in a customer support role
• Knowledge or experience in dealing with a ticketing system
• Understanding of treasury management systems and treasury operations will be beneficial
• Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting

• Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures
• Escalate complex queries to subject matter experts as needed
• Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity
• Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the system’s output
• Liaise with clients to ensure that their usage and output of the system flows smoothly
• Provide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performance

Danté Personnel Recruitment