Receptionist/Front of House

• Welcome and Greet Guests: Provide a warm and friendly welcome to guests upon arrival and assist with check-in and check-out processes efficiently and accurately.
• Reservation Management: Handle reservation requests, ensuring accuracy and timely confirmation. Maintain an organized system for tracking reservations and room availability.
• Communication: Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments. Relay messages and information to guests and staff members as needed.
• Problem Resolution: Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
• Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services. Work closely with housekeeping to manage room turnovers and ensure security and safe cleanliness standards.
• Administrative tasks: Perform administrative duties, including data entry, filing, and maintaining guest records. Handle cashiering responsibilities, including processing payments and balancing cash drawers.
• Problem Resolution: Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
• Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services.

• Upselling: Promote hotel amenities and services to guests, encouraging additional bookings or purchases.

• 1-2 years relevant front of house/receptionist or related experience
• 2 years solid customer service experience
• Previous experience in a customer service or receptionist role
• Experience within the Hospitality & Tourism Industry

• Customer Service Orientation: Being polite, approachable, and helpful to create a positive impression, actively listening to inquiries, and providing clear and accurate information.
• Communication Skills: Being polite, approachable, and helpful to create a positive impression, actively listening to inquiries, and providing clear and accurate information.
• Organisational Skills: Summary: Managing multiple tasks simultaneously, maintaining an orderly reception area, and efficiently handling appointments, schedules, and administrative duties.
• Adaptability: Handling unexpected situations and changes with composure, being flexible in responding to inquiries, and maintaining professionalism in dynamic environments.

JobPlacements.com