Receptionist/Front of House
Dream Hotels & Resorts
- Citrusdal, Western Cape
- Permanent
- Full-time
- Welcome and Greet Guests: Provide a warm and friendly welcome to guests upon arrival and assist with check-in and check-out processes efficiently and accurately.
- Reservation Management: Handle reservation requests, ensuring accuracy and timely confirmation. Maintain an organized system for tracking reservations and room availability.
- Communication: Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments. Relay messages and information to guests and staff members as needed.
- Problem Resolution: Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
- Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services. Work closely with housekeeping to manage room turnovers and ensure security and safe cleanliness standards.
- Administrative tasks: Perform administrative duties, including data entry, filing, and maintaining guest records. Handle cashiering responsibilities, including processing payments and balancing cash drawers.
- Problem Resolution: Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
- Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services.
- Upselling: Promote hotel amenities and services to guests, encouraging additional bookings or purchases.
- 1-2 years relevant front of house/receptionist or related experience
- 2 years solid customer service experience
- Previous experience in a customer service or receptionist role
- Experience within the Hospitality & Tourism Industry
- Customer Service Orientation: Being polite, approachable, and helpful to create a positive impression, actively listening to inquiries, and providing clear and accurate information.
- Communication Skills: Being polite, approachable, and helpful to create a positive impression, actively listening to inquiries, and providing clear and accurate information.
- Organisational Skills: Summary: Managing multiple tasks simultaneously, maintaining an orderly reception area, and efficiently handling appointments, schedules, and administrative duties.
- Adaptability: Handling unexpected situations and changes with composure, being flexible in responding to inquiries, and maintaining professionalism in dynamic environments.
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