Director of Housekeeping

Phoenix Recruitment

  • Bantry Bay, Cape Town
  • Permanent
  • Full-time
  • 1 day ago
Duties:Strategic & Departmental Leadership:Develop and execute a housekeeping strategy aligned with the hotel's luxury vision.
Collaborate with Rooms Division leadership to deliver seamless guest experiences.
Champion innovation and continuous improvement.Operations & Quality Management:Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces.
Conduct inspections, address guest feedback, and drive corrective actions.
Manage laundry operations and linen cycles for quality and cost control.Financial & Resource Leadership:Prepare and manage the housekeeping budget (payroll, laundry, supplies, capital).
Monitor expenses, track variances, and optimise efficiencies.
Take full P&L responsibility, managing cost per occupied room (CPOR).Asset & Inventory Management:Maintain and safeguard departmental assets and equipment.
Set and monitor PAR levels, ensuring efficient stock management.
Oversee preventative maintenance and asset lifecycle planning.Leadership & People Development:Lead, coach, and inspire a team of 85 (managers, supervisors, attendants).
Drive performance management, training, and succession planning.
Build a culture of pride, accountability, and service excellence.Compliance & Reporting:Deliver accurate financial and operational reporting.
Ensure compliance with labour laws, safety standards, and hotel policies.
Participate in audits and uphold best-practice housekeeping standards.Requirements:Grade 12
Degree or diploma in hospitality management (preferred).
Minimum 5 years' senior leadership experience in housekeeping within a luxury hotel (300+ rooms).
Proven track record in budget management, strategic planning, and operations.
Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.).
Strong data analysis and reporting skills (Excel proficiency essential).
Strategic Leadership & Planning
Financial Acumen (Budgeting, P&L, CPOR)
Operational Excellence & Quality Assurance
Guest-Centric Service Mindset
Leadership & Team Development
Inventory, Linen & Asset Management
Communication & Collaboration
Applicants must hold a valid South African ID.
Only candidates with luxury hotel experience will be shortlisted.

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