Change ManagerLocation: MidrandDuration: 6 monthsJob Purpose:The Change Manager is responsible for managing the lifecycle of all changes, ensuring minimal disruption to IT services and business operations. This role ensures that standardized methods and procedures are used for efficient and prompt handling of all changes, enabling beneficial changes to be made with minimal risk.Key Responsibilities:
Change Process Management
Own and manage the end-to-end Change Management process.
Ensure changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.
Governance & Compliance
Ensure compliance with internal policies, regulatory requirements, and ITIL best practices.
Conduct regular audits and reviews of change records and process adherence.
Stakeholder Engagement
Collaborate with technical teams, service owners, and business stakeholders to assess change impact and risk.
Facilitate Change Advisory Board (CAB) meetings and emergency CABs when needed.
Reporting & Continuous Improvement
Produce regular reports on change metrics, trends, and performance.
Identify areas for process improvement and lead initiatives to enhance change efficiency and effectiveness.
Risk & Impact Assessment
Evaluate change requests for potential risks and impacts on services and infrastructure.
Ensure proper testing, rollback plans, and communication strategies are in place.
Qualifications & Experience:
Bachelors degree in IT, Business Administration, or related field.
ITIL Foundation certification (ITIL Intermediate or Expert preferred).
5+ years of experience in IT Service Management, with at least 2 years in Change Management.
Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).
Strong understanding and practice of Incident, Problem and Change Management process in a IT environments and service delivery models.
Skills & Competencies:
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
High attention to detail and organizational skills.
Ability to work under pressure and manage multiple priorities.
Proactive mindset with a focus on continuous improvement.
