IT Support Engineer (Desktop Support)

Express Employment Professionals

  • South Africa
  • Permanent
  • Full-time
  • 8 days ago
Duties & Responsibilities:
  • Provide first- and second-line support
  • Support and troubleshoot printers, scanners, and office devices
  • Perform proactive maintenance on client devices
  • Install, configure, and support:
  • PCs, Laptops, and Mobile devices
  • Networking basics (WI-FI, LAN cabling, Switches, routers)
  • Respond to onsite callouts and provide remote support when required
  • Document incidents, resolutions, and assets using service desk tools
  • Escalate unresolved technical issues to senior engineers or vendors
  • Provide support during standby rotations and after-hours
  • Maintain strong customer relationships
  • Ensure SLA targets are met and report on service performance

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