Internal Account Manager – Retail

• Ensure the development of profitable sales and the achievement of sales targets within Retail clients.
• Maintain responsibility for internal management of strategic account set.
• Contact customers proactively to follow up on quotes and opportunities.
• Attend to and initiate sales calls.
• Develop and maintain strong customer relationships understanding their business needs, challenges, and opportunities.
• Identify and build relationships with key stakeholders.
• Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis.
• Implement the agreed business sales strategy.
• Maximize sales by expanding orders and upselling.
• Support the External Sales team in implementing sales strategy and in developing new sales opportunities.
• Serve as the primary point of contact for customers.
• Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback.
• Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met.
• Prepare and compile all quotations as per specifications.
• Process orders.
• Process relevant delivery notes and documentation.
• Meet and exceed the agreed SLAs on quoting and deliveries.
• Negotiate prices to achieve sales targets.
• Follow up on orders with other departments to meet SLAs.
• Update the External Account Managers daily, providing them with feedback on accounts.
• Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports.
• Work closely with internal departments, including the Brand and Logistics teams, to ensure seamless execution of customer requirements.
• Liaise with stores and dispatch regarding deliveries of all orders and supply of invoices.
• Attend product training and acquire updated knowledge in terms of brands, products, and operating processes.
• Update stock reports, backorders, and orders received daily.
• Liaise with clients as well as partners on daily queries.
• Work committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters.
• Attend Sales and Brand events.

• A minimum of two (2) years of Account Management and Sales Experience.
• Distribution experience is advantageous.
• Understanding and/or experience within the ICT infrastructure industry.
• Working experience in a customer service environment.
• Experience preparing and presenting quotations.
• Experience developing sales plans and closing deals.
• Matric is essential.
• A tertiary qualification in Sales, Business Management or IT will be an advantage.
• Proven sales skills/ability.
• Excellent verbal and written business communication skills.
• Excellent interpersonal skills.
• Good attention to detail.
• Developed negotiation skills.
• Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload.
• Technology driven.
• Able to complete basic calculations (ability to work with numbers) and excel.

• Up to R20 000 per month dependent on experience.

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