Business Support Specialist (BA)

• Grade 12
• Business Analysis Certificate (Ideal)
• Diploma/ Degree in IT (Ideal)

• 2-3 years' Business Analysis experience

• Analyse & Document AS-IS processes for projects and workstreams
• Document TO-BE Processes for new projects and workstreams
• Document Business Requirements of various business unit requirements

• Liaise Any enhancements or changes with Business Analysts or Project Manager
• Liaise with external parties associated to the projects and workstreams
• Daily Support for consultants/supervisors/managers/Nostro/Finsurv/card Ops/call centre
• Assist with software / hardware needed for testing
• Work with external stakeholders to understand and investigate feedback into the service/function/product provided

• Interprets business/customer requirements to provide timeous solutions
• Responsiveness: speed of responses, reaction time, going the extra mile, turnaround time
• Give valuable advice to customers and/or stakeholders
• Responding to internal and external queries
• Building good working relationships with all clients

• Update Cherwell
• Request feedback
• Testing and signoff
• Create user manual
• Schedule and plan rollout
• Creating Test Cases
• Functional, Regression and System Integration Testing
• Logging defects and bugs on TFS
• Ensuring that all defects are fixed and rolled out
• Getting Sign Off from Users
• New web reports and enhancements to web reports
• Document Business & System Rules of allocated systems
• Use data modelling practices to analyse findings and create suggestions for strategic and operational

• Design appropriate processes to support business operations
• Re-engineer existing processes to be more efficient
• Ensure consistent user experience in systems responsible for
• Periodic review of functionality
• Completed design documents

• System bug fixes
• Research and development
• Troubleshooting and R&D
• Fault finding and investigation
• Data imports are up-to-date
• Resolution

• Providing Business reports to internal and external clients
• Cost saving in terms of time
• Reports created efficiently and on time

• Assist System Admin with troubleshooting
• Respond to emails
• Data extracts
• Replacement and New Server testing

• Contribution to making the department a great place to work
• Contribution to teamwork (level of teamwork, accountability, delivery, quality and speed of information shared, contribution to efficiency and effectiveness of area)
• Effort to forge and maintain quality inter-personal relationships
• Take accountability for the achievement of operational objectives within own area of control
• Support and drive the business' core values
• Maintain a positive attitude and drive
• Promote harmony and teamwork
• Promote the sharing of knowledge
• Show willingness to help others
• Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness)
• Open to feedback and constructive criticism of performance
• Actively coach, train and empower internal and external team members to create an understanding of skills and specialties
• Close connection is required and important between the individuals occupying the role
• Close interaction between all members of IT and Business to ensure that requests are dealt with correctly and efficiently.

• Take ownership for driving own career development
• Preparation and signing off of personal development plan
• Achievement of objectives/milestones set out in the development plan
• Development of knowledge base and intellectual property
• In order to enhance performance and for better understanding of the nature of the jo, internal training would be insightful, whilst external training would be valuable (noted but not necessarily measured)
• Ensuring interface procedures and run off-site by shadowing manager
• Personal development and research required in order to enhance performance in the role such as managerial and SQL training courses

Bidvest Bank