SAP Business Support Specialist OT

NTT Corporation

Johannesburg, Gauteng
Permanent
Part-time

2 months ago

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Want to be a part of our team? This role provides global system solutions, SAP and other technologies, for enterprise wide business requirements in the Asset Management Domain, is responsible for ensuring technical alignment to the functional operating model. Further supports the Solution Lead in ensuring that the functional system solution adheres to leading practice.Tactical with a major focus on continuous improvement of systems in order to maximise operational delivery.Working at NTTKey Roles and Responsibilities:

Maintain the Integrity of the SAP PM Work Management Process
Focus is on Continues improvement rather than day to day incidents
Train Business users and SSAs on SAP changes
Take accountability for the Change Process in SysAid
If there are problems that the SSA cannot resolve they need to assist in resolving
Engage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunities
Analyse business requirements, interpret and capture them in a business requirements document (BRD)
Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manuals
Identify gaps in current global/ local business processes and ensure optimisation
Assists the local SAP Support Analysts (SSAs) – measure the SSAs’ effectiveness and facilitate any required training and support
Participate in regional governance structures
Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes
Work with the Business Lead to manage requirements from Third Party non-SAP suppliers i.e., interfaces to the application
Work with the Global Access and GRC team to ensure process optimisation, regional “fit” and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.

Knowledge, Skills and Attributes:

Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)
Effective Service Level Management:
Engagement Survey - Improvement Plan
Ensure all global and regional vendors deliver against all agreed SLA’s
Ensure compliance to all IM policies and report on all matters pertaining to non-compliance
Ensure compliance to SOX, King IV and all other relevant governance requirements
Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
Living the Values
Maintain good inter-departmental relationships
Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings
Staff development via formal training where required
Strategic roadmap agreed with requested and initiatives delivered against expectation
Timeous completion of ad hoc requests
Timeously update, maintain and action all items on SysAid

Academic Qualifications and Certifications:

Bachelor’s or equivalent degree in Information Technology / Business Management / Finance

At least 5 years’ experience in SAP PM in similar roleIn-depth understanding of the Asset Management and Supply Chain landscapeExperience in change management, system integration and solution designGlobal experienceSkills Summary Data Warehousing (DW), Financial Forecasting, Microsoft Office, Microsoft Power BI, Project Management, Service Models, Workflow ProcessWhat will make you a good fit for the role?Workplace type:Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryJoin our growing global team and accelerate your career with us. Apply today.A career at NTT means:Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation

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