Contact Center Executive

Stellenbosch, Western Cape
Permanent
Full-time

16 days ago

Key ResponsibilitiesHandle incoming phone callsResolve standard customers requests and route issues that require follow-up to customer service, commercial and operational teamsCommunicates customer inquiries/messages/feedback to relevant team membersTracking of customer or branch parcelsTaking collectionsPulling hardcopy PODsFaxing, calling and/or e-mailing to clients or branchesSending invoices with PODs to various branchesAdvising customers of services and general information regarding operational proceduresBeing able to fully understand and take quotesArrange special tripsCourtesy calls to customers Late freight and/or customer updateProvide satisfactory service to customersTypical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery detailsMinimum RequirementsMinimum requirement is a Matric (Grade 12) qualification and/or similar
qualification or experience2-years customer service experienceMust have at least 1-year experience in the Logistics IndustryStrong communication skills Excellent command of the English languageCustomer Centric PersonalityComputer ProficiencyCompetencies & SkillsIntegrityProblem SolvingPlanning and organisingBuild and maintain relationshipsCustomer FocusCommunication - Written & VerbalTelephone handling skillsMulti-TaskingTeamwork

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