Customer Experience Specialist / Business Analyst
Exceed Human Resource Consultants
- Somerset West, Cape Town
- Permanent
- Full-time
- Consult with business stakeholders and leadership to understand strategic goals, objectives, processes, and systems
- Clearly define user needs, problems, opportunities, and solutions for improvement and document these requirements
- Employ techniques like SWOT analysis, risk analysis, and data modelling through analysis
- Communicate effectively across business and technology teams to align on optimal solutions
- Create user stories, acceptance criteria, process flows, and other artifacts to convey requirements
- Preparation of test documentation which includes test cases and test data
- Acceptance testing needs to be done to ensure that the product meets the business requirements
- Continuously refine solutions to meet changing business landscape and objectives
- Monitor implementation of solutions to ensure adherence to requirements
- Evaluate and measure the performance of business systems
- Recommend and drive enhancements
- Stay up-to-date on emerging technologies and methodologies relevant to the role
- Take ownership of key customer experience initiatives, ensuring that the business executes these strategies effectively and measures their success
- Help design and implement customer-centric strategies that focus on improving customer loyalty, reducing turnaround time of deliverables, and driving revenue growth.
- Excellent analytical, conceptual, and critical thinking skills
- Strong technical aptitude and ability to liaise between business and IT
- Excellent written and verbal communication abilities
- Comfortable interfacing with various stakeholders at all levels
- Proficiency with BA tools like SQL, Visio and software requirements tools
- Ability to work accurately and be detailed orientated
- Ability to work independently and under pressure
- Capable of quickly adapting to client subject knowledge
- Relevant tertiary qualification in Business, IT or any related field
- At least 1-10 years of experience as a Business Analyst or in a related role
- Microsoft Visio or other business modelling skills
- Ability to handle multiple projects simultaneously
- Problem-solving and analytical skills
- Demonstrate sound written and verbal communication skills
- At least 1 – 3 years of experience in Microsoft SQL
- Experience with data analysis and database management
- Experience with briefing senior managers on analysis findings
- Previous experience in collaboration tools like Jira and Confluence is a plus
- Email your comprehensive CV to
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
- Name*
- Subject*
- Phone*
- Email*
- Message*
- Upload your CV*
- recaptcha
the next step?Are you ready to take the next step?Submit your CV"*" indicates required fieldsPersonal Information Full Name & Surname*Name SurnameIdentification Number*Nationality(if not South African)Equity StatusOther agencies you are registered with*Do you have own Transport*Drivers licence Code*e.g. EB / EC Permanent residential address*Street Address Address Line 2 City Province Postal Code CountryContact numbers*Other Contact numberEmail*QualificationsHighest Qualification(s):Qualification*Year Completed*Student Number if in processInstitution*QualificationYear CompletedStudent Number if in processInstitutionMembership Numbers (if applicable)SAICASAIPACIMAComputer Skills / Programmes*LanguagesHome Language*Speak fluently*Read*Write*2nd LanguageSpeak fluentlyReadWrite3rd LanguageSpeak fluentlyReadWriteRemunerationCurrent Bruto Remuneration per month*(excluding bonus)Bruto Remuneration Required per month*(excluding bonus)Notice Period*30 days' noticeOne calendar monthImmediatelyOtherAdditional InformationDo you use Social Media?*e.g. Facebook / Twitter / LinkedIn (specify)Limitations*Disability*Specify*Which geographical areas do you prefer to work inNorthern SuburbsBolandOverbergGautengKZNSouthern SuburbsWest CoastWinelandsLimpopoFree StateCape Town CBDNamibiaMpumalangaEastern CapeOtherOther*ReferencesReference OneName*Company & Position*Contact Number*Email*Reference TwoName*Company & Position*Contact Number*Email*Upload your CV*Accepted file types: pdf, Max. file size: 100 MB.I hereby authorise any of my former employers / references to furnish records of my services, my reason for leaving employment, together with other information they may have. I authorise EHRC, to discuss and present the above information to prospective employers. I certify that all statements made above are true and correct and give EHRC authorisation to verify/check (by using LexisNexis) any personal information as well as any information that I have provided in support of my application, inc. but not limited to the SAPS, and any educational, training, credit bureau and fraud prevention organizations for the purpose of verifying my personal credentials and records. I also certify that I consent to being contacted via email, sms or telephone. I will not hold EHRC (or LexisNexis) liable in terms of any job requirements, direct or indirect negotiations or dealings with the prospective employer or validation of information supplied and accept that the employer, may at any time, withdraw a position or change criteria at his/her own discretion. The final decision is that of the employer and I will accept the outcome of the decision made and not hold EHRC liable for an unsuccessful application on whatever grounds. EHRC is not obliged to release any reasons for an unsuccessful application. Furthermore, if successfully placed, I indemnify EHRC from any damages, legal costs or any other monies payable in connection with any dispute, action, proceeding or prosecution that may arise between myself and the employer.Signature*Save and Continue Later© 2025 Exceed. All Rights Reserved. Designed, Hosted & Managed ByWe use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkNoPrivacy policy