Job Summary A leading and fast-paced brand dealership in Durban is seeking a highly experienced Senior Service Advisor to join their team. This is a BEE position and the client is preferably looking for an African male who is exceptionally strong in customer interaction and service excellence. In this senior role, you will not only handle the full service advisor function but also provide direct support to the Service Manager. The ideal candidate will have a proven ability to build and maintain strong customer relationships, resolve queries effectively, and ensure the highest level of customer satisfaction. Key Responsibilities: Booking in clients and managing service appointments efficiently Handling service authorizations, costing, and invoicing Delivering an exceptional customer experience at all touchpoints Assisting the Service Manager with daily operations and team support Managing escalations and ensuring smooth workflow within the department Minimum Requirements: Extensive dealership Service Advisor experience (Premium or volume brand) Strong customer service, problem-solving, and communication skills Valid driver's license Matric certificate Clear ITC and criminal record Salary & Benefits: Basic salary from R11 000 - R15 000 (negotiable based on experience) Incentives Medical Aid and Provident Fund To Apply: Email your CV. If you have not heard back within 2 weeks, please consider your application unsuccessful.
