Customer Service Advisors - USA

• Night shift hours (great for flexible lifestyle)

• Competitive basic + incentives

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Product Knowledge
• Adaptive Approach
• Able to navigate through systems
• Ability to probe effectively

• Bring You're “A” Game - Passion is contagious! Work every day like it's your first day on the job.
• Strive for Greater - Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

• Enable and Empower all Employees - Our employees are the heart of our success
• Do the Right Thing - Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

• Own It - Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WOW” moments for your customers every time.

Huntswood