Customer Service Consultant

• Provide support to internal and external customers.
• Advise customers on the company procedures for the billing models.
• Handling monthly account and e-wallet queries via phone, WhatsApp and a ticketing system.
• Create, assign, escalate, follow up and resolving of tickets.
• Building relationships with customers and collaborating with the team.
• General administrative duties including follow ups of failed communication, updating customer profiles and reporting.
• Sending bulk emails and SMS’s to customers.

• At least 2 years relevant experience.
• Matric certificate.
• Fully bilingual (Afrikaans and English)
• Excellent client service skills.
• Strong administrative skills.
• Ability to minimise escalations and further queries.
• Driver’s License.
• Deadline driven.
• Good verbal and written skills.
• Computer literate.
• The ability to work under pressure.

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