Safari Lodge Duty Manager
- Hoedspruit, Limpopo
- Permanent
- Full-time
- Act as the senior manager on duty during assigned shifts, ensuring seamless operations across all departments (front of house, housekeeping, food & beverage, activities, maintenance, and reservations)
- Deliver exceptional guest experiences by promptly addressing inquiries, managing complaints, and overseeing guest relations and VIP services
- Monitor, manage, and report on key financial aspects — including daily cash-ups, inventory control, stock takes, docket processing, and revenue management according to SOPs
- Coordinate housekeeping and maintenance to maintain high-quality standards in guest rooms and public areas
- Supervise and mentor staff with effective leadership, on-the-job training, staff scheduling, performance appraisals, grievance handling, and ensuring compliance with HR policies and labour regulations
- Uphold health, safety, and security protocols — including hygiene practices, emergency response, fire safety, and evacuation procedures
- Foster strong inter-departmental communication and coordination to enhance operations and guest satisfaction
- Education: Matric (Grade 12) required; Diploma or Degree in Hospitality Management, Hotel Management or related field preferred.
- Experience:
- Minimum 5–10 years of operational experience in safari lodges, luxury lodges, resorts, or similar settings.
- At least 2–5 years in a supervisory or managerial role, preferably handling reservations, housekeeping, or guest services.
- Technical Skills & Knowledge:
JobPlacements.com