Safari Lodge Duty Manager

• Act as the senior manager on duty during assigned shifts, ensuring seamless operations across all departments (front of house, housekeeping, food & beverage, activities, maintenance, and reservations)
• Deliver exceptional guest experiences by promptly addressing inquiries, managing complaints, and overseeing guest relations and VIP services
• Monitor, manage, and report on key financial aspects - including daily cash-ups, inventory control, stock takes, docket processing, and revenue management according to SOPs
• Coordinate housekeeping and maintenance to maintain high-quality standards in guest rooms and public areas
• Supervise and mentor staff with effective leadership, on-the-job training, staff scheduling, performance appraisals, grievance handling, and ensuring compliance with HR policies and labour regulations
• Uphold health, safety, and security protocols - including hygiene practices, emergency response, fire safety, and evacuation procedures
• Foster strong inter-departmental communication and coordination to enhance operations and guest satisfaction

• Education: Matric (Grade 12) required; Diploma or Degree in Hospitality Management, Hotel Management or related field preferred.
• Experience:

• Minimum 5-10 years of operational experience in safari lodges, luxury lodges, resorts, or similar settings.
• At least 2-5 years in a supervisory or managerial role, preferably handling reservations, housekeeping, or guest services.
• Technical Skills & Knowledge:

• Proficiency with Property Management Systems (PMS) like Nightsbridge, OPERA, or similar, and familiarity with channel management platforms (e.g., Booking.com, Airbnb, Expedia)
• Strong grasp of financial metrics, yield/revenue management, inventory procedures, and cost control principles.
• Personal Skills:

• Exceptional leadership, problem-solving, interpersonal, and communication abilities (in English is essential; additional language skills are advantageous)
• High levels of attention to detail, organizational capabilities, flexibility to work varied hours, and a hands-on, proactive approach.
• Additional:

• South African citizenship or valid work permit.
• A valid driver's license preferred.

• Guest-centric attitude with a passion for delivering memorable luxury safari experiences.
• Strong ability to thrive under pressure and adapt to fluctuating operational demands.
• Entrepreneurial mindset, self-starter energy, and a calm, confident leadership presence.
• Ready to embody the role with flexibility and a team-oriented approach.

• Competitive salary package (market-related and commensurate with experience).
• On-site accommodation (live-in), meals on duty, and a work schedule designed to promote work-life balance.
• Opportunity to work in a pristine game reserve setting, surrounded by nature, and contribute meaningfully to high-end hospitality service.

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