Operations Coordinator
- Pretoria, Gauteng
- Permanent
- Full-time
- He or She must have a Real Estate NQF4 and PDE4
- 5+ years relevant experience
- Afrikaans and English (Speaking and Writing)
- Computer literate
- Strength in Administration
- Offer to Purchase (OTP) Administration
- Review and sign off OTPs to ensure completeness and accuracy, with particular attention to critical dates and suspensive conditions.
- Confirm that all FICA and RMCP documentation has been correctly captured and stored on Property Engine at the time of OTP lodgement.
- Conduct weekly follow-ups with attorneys on active OTPs (standard and distressed sales) to help expedite the registration process.
- Complaints Handling
- Act as the first line of response to defuse, mitigate, and resolve internal and external complaints (including Rental-related matters).
- Ensure the removal and/or resolution of complaints listed on HelloPeter and maintain the agencys professional reputation.
- Marketing Support
- Coordinate outdoor marketing efforts (e.g. Pole Ads) in collaboration with the Business Manager.
- Ensure all marketing material (especially pole ads) complies with corporate identity (CI) standards.
- Stay informed of market trends and competitor activities to suggest and implement strategic marketing enhancements.
- Help provide opportunities to build brand exposure. Eg. Childrens Flight Wonderboom Airport.
- Training & Development
- Deliver monthly contract training for newly appointed Independent Contractors (ICs).
- Facilitate weekly systems training sessions to ensure platform and tool proficiency.
- Provide RMCP and FICA compliance training as part of the onboarding process.
- Property Practitioner Performance Monitoring(Only non-performing qualified PP)
- Support underperforming ICs with guidance and tools to improve productivity.
- Monitor and evaluate IC performance trends and report concerns or progress to the Business Manager for further action.
- Onboarding of Independent Contractors
- Serve as backup for signing Independent Contractor agreements only once Business Manager gives the go ahead.
- Provide oversight and support for the end-to-end onboarding process (as backup).
- Distressed Property Management
- Allocate distressed property stock to appropriate ICs and oversee the process.
- Ensure regular feedback is provided to bank partners and liaise with agents(PP) accordingly.
- Identify and resolve issues in collaboration with the group and provide practical solutions.
- Office Administration & Operational Support
- Monitor AFHCO portfolio performance and assist with issue resolution.
- Support efforts to address and manage IC non-payments related to connectivity fees and consumables (as backup).
- Assist the Business Manager in formalizing the annual company calendar, including training sessions, meetings, and roadshows.
- Provide backup support for the facilitation and coordination of the monthly Company Platform Meetings.
- Assist with PPRA issues as part of the onboarding process.
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