IT INFRASTRUCTURE AND OPERATIONS MANAGER

HR Genie

Pretoria, Gauteng
Permanent
Full-time

2 days ago

Our client with a national footprint requires someone to fulfill the following duties:Formal Education:

Bachelor’s Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required;
ITIL certification.

Experience:

8-10 years relevant ICT experience in operations management;
Previous experience of leading an operations management team within an IT capacity;
Proven knowledge and experience of delivering technical support services;
Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings;
Experience in working through major organizational change;
A track record of providing infrastructure services to a geographically diverse and complex organisation;
A track record of successful large project implementations;
Demonstrated ability to work effectively with other managers to achieve key business and technology goals.

Knowledge:

Managerial abilities at senior level;
High level negotiation skills;
Project management Relevant regulatory knowledge;
System Development Life cycle (SDLC);
IT Architecture.

Skills:

Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.);
Design Thinking and Group session facilitation;
Team leadership.

Duties:

Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice);
Plan all aspects of infrastructure environment to optimally deliver service to the Group;
Plan staff and resource requirements to deliver on agreed ICT strategy;
Manage all infrastructure areas – plan, implement, operate, monitor and measure according to the agreed standards and best practices selected;
Conduct technology research related to Infrastructure to remain abreast of current developments and future trends;
Managing the day to day operational and projects tasks within the IT Infrastructure team;
Managing the organization’s network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime;
Ensure that servers are properly maintained, secure, and optimized for performance;
Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested;
Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss;
Keep meticulous records of everything related to systems and processes to ensure consistency and reliability;

Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance;Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness;Monitoring daily operations, including server hardware, software and operating systems;Coordinating technology installations, upgrades and maintenance;Selecting and recommending new and replacement hardware and software, when necessary;Testing, troubleshooting and modifying information systems so they operate effectively;Generating performance reports for operating systems and the Service Desk function;Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations;Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures;Keeping up to date with advances in technology and industry best practice;Demonstrating a deep technical and strategic understanding of the IT Services and Operations;Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors;Managing internal and external communications and being the primary contact of escalation for business issues;Assisting with the management of relationships with external organisations and suppliers.Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance;Create asset lifecycle plans for hardware and software;Ensure audit compliance;Implement ITSM, ITIL and other standards relevant to the job role;Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business;Manage and measure according to SLA;Report to CIO monthly on SLA achievement stats and exception;Create and oversee implementation of development plans for staff;Liaise with business and other members of the ICT management team to ensure alignment.

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