Job Summary Job Description: We are seeking an experienced and detail-oriented Quality Administrator to join our team. This permanent position plays a vital role in ensuring quality compliance, operational efficiency, and excellent service delivery across our civil engineering laboratory. You will be responsible for upholding ISO 17025 systems, supervising technical staff, and maintaining client satisfaction through effective communication and meticulous work standards. Key Responsibilities: • Oversee and maintain documentation, policies and procedures in accordance with ISO 17025 standard • Ensure quality assurance compliance and accurate data reporting • Lead and train Laboratory Testers • Handle client queries, reporting, and feedback professionally • Implement and improve procedures and quality systems • Monitor and control equipment calibration and verifications • Manage performance, training needs, and labour compliance • Maintain a professional and efficient work environment • Act as Deputy to Managing Director / Lab Manager as required • Internal Auditing • Review / Analyse of Proficiency Testing • Root Cause Analysis What you'll bring: • Minimum 3 years' experience in civil engineering laboratory within the Quality Division • Proven knowledge of ISO 17025 systems • High computer literacy and strong administrative skills • Excellent command of English (spoken and written) • Knowledge of labour relations and staff management • Strong leadership, organisational and communication.