Specialist Support Engineer (SAP 4 Hana)
- Randburg, Johannesburg
- Permanent
- Full-time
- On highly complex work streams, provide a supporting role, and for medium and low complexity work streams, lead the work stream in delivering the following:
- Successful support the management & delivery of complex projects from commencement to completion within the scope and time agreed to.
- Manage project resources internal or external deliveries to ensure that time lines are being met.
- Ensure quality of project implementation.
- Responsibilities would include the co-ordination of different groups of people, from varying disciplines associated with the project.
- Coordinate and facilitate User Acceptance testing for all new development. User acceptance testing will be performed by representatives from all business units as well as group.
- Coordinate and perform training on all new development. Training will be given to all business units as well as group representatives.
- Facilitate hand over of all new development to the business as usual team in order for them to understand any new processes which will need to be performed and in order for them to support the new development during reporting periods.
- Ensure timeous creation/maintenance of master data on finance systems
- Monitor Master Data creation errors/differences and assist in resolving the errors.
- Provide guidance, user support and training relating to finance applications.
- Manage access and security on finance systems via Africa Access and maintenance of user authorization levels.
- Assist users and colleagues with queries including master data queries.
- Liaise and escalate any problems/errors that need IT attention.
- Assist with the management of the day-to-day operations of the business area.
- Build strong relationships with key role players in order to have a clear understanding of their business requirements.
- Understand the impact of the changes and inform business of any risks or impact as a result of changes.
- Provide direction and input to enable Business Units to manage and resolve issues.
- Ensure the satisfaction of the customer (internal or external) needs by responding efficiently, ensuring high quality of work and by meeting the required deadlines.
- Liaising and providing external auditors with required information
- Execution of processes as designed.
- Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes.
- Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction.
- Assist in the implementation of new and/or enhanced processes.
- Exceptional interpersonal and team-working skills
- Reporting System maintenance and enhancement
- Solid financial background
- System life cycle management
- Strong problem-solving skills
- B Degree in Commerce or Advanced Diploma in Accounting
- Advanced Diploma/B Tech in Information Technology (NQF Level 7)
- 5 – 8 Years experience in banking/financial and financial systems
- Experience Supporting SAP Financial Systems
- Deciding and initiating action
- Problem solving within ambit of responsibility
- Relating and networking
- Adapting and responding to change