Facilitator / Trainer (36 Months)

• Prepare training materials, manuals, and user guides tailored to GCIS ECMS SharePoint Online and all eService applications.
• Deliver end-user training sessions (both in-person and virtual) to ensure effective adoption and usage of systems.
• Conduct training needs assessments and adapt materials to suit different user levels.
• Provide post-training support and respond to user queries regarding system functionality.
• Collaborate with technical teams and business units to ensure training content is aligned with system updates and business objectives.
• Document training processes and maintain updated records of training sessions, attendance, and feedback.

• Bachelors degree or relevant qualification in Information Technology, Education, or related field.
• Minimum of 3 years experience in training delivery and user support, preferably within ICT environments.
• Strong knowledge of SharePoint Online and familiarity with Microsoft 365 ecosystem.
• Knowledge of the Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Excellent facilitation, presentation, and communication skills.
• Ability to create clear, structured training documentation and user-friendly learning materials.

• Experience delivering ICT training in public sector environments.
• Exposure to eService or content management applications.
• Certification in Microsoft training or instructional design.

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