Senior Customer Success Specialist (CPT Hybrid)

• Develop and maintain strong relationships with key stakeholders, acting as the main point of contact for assigned accounts.
• Collaborate with existing customers to identify product or service offering gaps and directing this back into the business.
• Conduct regular check-ins, business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement.
• Create the foundation for a strong relationship with the customer by understanding customer context, overseeing goals, and providing product information to best serve those goals.
• Educate customers on product features, best practices, and industry trends to drive product adoption and usage.
• Focus on white space mapping within current customer portfolios and collaborate with Sales teams to identify expansion opportunities to drive revenue growth.
• Monitor customer health metrics, such as product usage, engagement, and satisfaction levels.
• Analyse customer data, usage patterns, and behaviour to derive insights and identify opportunities for improvement.

• Proven experience as a Senior Customer Success Specialist or similar role, preferably in the Software/Technology industry , minimum 5 years' experience.
• Excellent interpersonal, negotiation and communication skills, with the ability to build and maintain strong relationships externally as well as with internal stakeholders.
• Analytical mindset with the ability to interpret data and make data-driven recommendations.
• Strong organizational skills, with the ability to prioritize tasks effectively, meet deadlines, manage multiple relationships and collaborate across internal departments.
• Ability to work independently, take initiative, and drive results in a fast-paced, dynamic environment.

Intelligence Software