Customer Service Advisor - DT

• At least 6+ months of previous experience in customer service, sales, or a contact centre environment is preferred, but not mandatory.
• Matric or NQF Level 4 qualification.

• Handle inbound calls with passengers, helping with flight reservations, bookings, and changes.
• Address customer inquiries, complaints, and special requests professionally and effectively.
• Provide passengers with accurate and timely information on flight schedules, delays, cancellations, and other relevant travel details.
• Resolve customer issues or escalate complex matters to the appropriate department, ensuring a smooth customer experience.
• Promote and sell airline services, including seat upgrades, additional baggage, lounge access, travel insurance, and other ancillary products.
• Actively cross-sell and upsell services to increase revenue while providing tailored solutions to meet customer needs.
• Assist with ticket purchases, changes to reservations, and upgrades, offering customers personalized options.
• Proactively identify and offer products that enhance the customer’s travel experience.
• Ensure compliance with airline policies, security regulations, and industry standards while processing customer requests.
• Process payments accurately, handle transactions securely, and provide customers with invoices or receipts.
• Maintain accurate records of customer interactions, bookings, and sales activities in the airline’s system.
• Collaborate with other departments to ensure seamless service delivery and issue resolution.

Teleperformance