Product Specialist

Sandton, Johannesburg
Permanent
Full-time

2 days ago

Job DescriptionHello Future Product SpecialistWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Private Core Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.To provide specialist product advice.Are you someone who can:

Through Product design help deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Closely monitor and stay close to the details of product design and rules.
Assist in resolving product production incidents by confirming root cause and ensuring resolution by seeing through the incident from inception to closeout.
Receive and analyze feedback from end users to improve product design.
Gain a thorough understanding of Guernsey regulatory requirements to inform product builds.
Collaborate with key enablers and supporting product houses within FirstRand to ensure the product operates optimally.
Understand local and international trends that impact product performance to inform business requirements related to product design, pricing, and rewards.
Manage costs / expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives
Initiate and manage product research and market research to ensure sustainability and future competitive g Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
Manage own development to increase own competencies.

You will be an ideal candidate if you:

Bachelor's degree in Business or a related field.
Prior experience in a product specialist or similar role would be advantageous
Must have knowledge of the financial services industry and regulatory environment.

Ideal Skills:

Excellent problem-solving skills with the ability to resolve production incidents efficiently.
Strong analytical skills to interpret end-user feedback and regulatory requirements.
Excellent communication skills, both written and verbal, to effectively interact with stakeholders.
Ability to collaborate with cross-functional teams and key enablers within the organization.
Ability to analyze market trends and their impact on product performance.
Experience in filtering and translating information to shape business requirements.
Knowledge of product design, pricing strategies, and rewards programs.

You will have access to:

Opportunities to network and collaborate
A challenging working environment that is progressive and agile
Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

Adaptable and curious
Analyse complex data sets
Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.10/09/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand

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