Customer Service Advisor - DK
- Cape Town, Western Cape
- Permanent
- Full-time
product and service information, and maintaining up-to-date customer records. Escalates
priority issues to the Team Leader or Operations Team and actively contributes to team
meetings.QualificationsEducation
- Matric/ NQF Level 4
- Minimum 6- 12 months relevant customer service experience.
- Preferred candidates will have prior experience in the online betting or sports bettin
- Troubleshoot and resolve customer issues, escalating complex cases to the Team Leader when
- Educate customers on products, services, and processes to ensure a positive experience.
- Maintain accurate customer records and adhere to internal policies, procedures, and shift
- Collaborate effectively within the team and consistently meet agreed KPIs and performance