IT Support Specialist

Level-Up

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
The IT Support Specialist will provide technical assistance and support to end-users for software, hardware, and network-related issues. The role involves troubleshooting IT systems to ensure optimal performance and availability of services across the organization, supporting all departments to maximize utilization, productivity, and customer service.Main Functions & Responsibilities
  • Provide first-level user, system, and application support.
  • Manage user accounts and permissions, ensuring access and security.
  • Offer basic network support for LAN/WAN, Wi-Fi, and VPN connectivity issues.
  • Liaise with service providers to troubleshoot and resolve performance issues.
  • Monitor application software and suggest improvements to management where needed.
  • Participate in IT projects, including software rollouts, upgrades, and migrations, assisting in testing and implementation phases.
  • Manage digital assets in collaboration with the finance department.
  • Handle requests for IT services, repairs, support, inquiries, or complaints.
  • Perform general administrative duties.
  • Manage the IT budget.
Requirements
  • Minimum 5 years of experience in IT support.
  • Industry certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.
  • Customer service-oriented with a high level of accuracy, efficiency, and accountability.
  • Strong knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals.
  • Familiarity with Jira, Freshdesk, and ServiceNow.
  • Own transport required.

Level-Up