Workshop Manager/Foreman

• Plan, coordinate, and oversee all workshop activities, including repairs, servicing, and refurbishments.
• Ensure timely and efficient completion of all work orders and customer requests.
• Monitor and manage the workflow to meet production targets and deadlines.
• Team Leadership and Development:
• Supervise, train, and mentor a team of workshop technicians and support staff.
• Conduct regular performance evaluations and provide feedback.
• Foster a positive and productive work environment that encourages teamwork and continuous improvement.
• Customer Service:
• Maintain strong relationships with customers, addressing their needs and concerns promptly.
• Ensure high levels of customer satisfaction through quality service and timely delivery of forklifts.
• Liaise with customers to provide updates on the status of their machines.
• Quality Control and Safety:
• Implement and maintain safety standards and protocols within the workshop.
• Ensure all work complies with company quality standards and regulatory requirements.
• Establish and review quality and regulatory standards regularly.
• Conduct regular inspections and audits to maintain a safe working environment and ensure adherence to quality standards.
• Inventory and Resource Management:
• Oversee the procurement and inventory management of parts and equipment.
• Ensure tools and machinery are well-maintained and available for use.
• Monitor workshop expenses and work within budget constraints.
• Manage overtime ensuring no unnecessary overtime is worked.
• Reporting and Documentation:
• Prepare and submit regular reports on workshop performance, including productivity, quality, and financial metrics.
• Maintain accurate records of all work performed, parts used, and customer interactions.
• Monitor work in progress (WIP) report ensuring all work in completed in acceptable time.
• Collaboration and Coordination:
• Work closely with other departments, such as Sales, Product support, Rental and the PDI team, to ensure seamless operations.
• Coordinate with external suppliers and service providers as needed.

• Proven experience as a Workshop Manager or similar role in the forklift or heavy machinery industry.
• Strong technical knowledge of diesel and electric forklifts and related machinery.
• Excellent leadership and people management skills.
• Strong organizational and problem-solving abilities.
• Effective communication and customer service skills.
• Proficiency in using workshop management software and tools would be a plus.
• Commitment to safety, quality, and continuous improvement.

• Qualified diesel mechanic.
• Qualified or knowledge of electric forklifts.
• Degree in mechanical engineering, Automotive Technology, or a related field would be a plus
• Certification in forklift maintenance and repair is preferred.
• A minimum of 7 years of experience in a workshop environment, with at least 5 years in a managerial role.

• This role requires working in a workshop environment, which may involve exposure to noise, dust, and machinery.
• The Workshop Manager may be required to work extended hours or weekends to meet operational demands.

Professional Recruitment Partners