IT Support Specialist

• Configure and install user devices and peripherals.
• Troubleshoot and repair faulty devices and peripherals.
• Ensure all devices are updated and comply with security protocols.
• Provide user support and training as required.
• Manage and update the IT asset register.

• Install and manage relevant software on user devices.
• Troubleshoot and resolve software issues promptly.
• Ensure all software is licensed and updated.
• Provide user support and training.

• Manage networks across the organization.
• Troubleshoot and resolve network issues.
• Ensure network security protocols are implemented and enforced.
• Report relevant network queries to appropriate authorities.

• High level of knowledge in software, hardware, and networking.
• Strong oral communication skills.
• Analytical and problem-solving skills.
• Time management and customer service skills.
• Tertiary IT hardware and software support qualification preferred.
• IT support experience is essential.
• Inquisitive nature and ability to resolve issues.
• Ability to influence team members across the organization.
• Effective verbal and written communication skills.

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