SERVICE COORDINATOR
Shelley Catz Recruiters
- Cape Town, Western Cape
- Permanent
- Full-time
- Create daily schedules for technicians, prioritizing emergency service calls and to dispatch the technicians effectively.
- Coordinate the procurement of parts for installations, servicing and maintenance orders.
- Handle customer enquiries and resolve issues, maintaining a high level of customer satisfaction.
- Processing the paperwork and supporting the overall administrative and operational functions of the service department.
- Ensuring an efficient workflow and optimal use of resources by matching technicians skills and locations to the customers needs.
- Act as the liaison between customers, field technicians and management ensuring clear and constant communication throughout the service process.
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