Healthcare Client Support Specialist - EST Hours (Remote)

ISTA Solutions

  • Gauteng
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think “Uber, but for nurses.” We help healthcare facilities find qualified nurses to fill shifts quickly and efficiently, while empowering nurses to choose shifts that fit their schedule.We’re looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. You’ll be the first line of support when things don’t go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours.PLEASE NOTE:
  • Working Hours: This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory).
  • Work Environment: This is a fully remote working role.
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
What You'll Do:
  • Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and our app.
  • Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed.
  • Coordinate last-minute shift changes or emergencies with urgency and professionalism.
  • Keep patients informed of any updates that may affect their care.
  • Collaborate with a global remote team, sharing responsibilities and stepping in when needed.
  • Document issues clearly and thoroughly for seamless handovers.
Requirements
  • Previous experience in customer support, healthcare coordination, or scheduling preferred.
  • Strong English communication skills—both written and spoken.
  • Ability to stay calm under pressure and problem-solve independently.
  • Comfortable working EST hours, including weekends and holidays (mandatory).
  • Proficient with mobile and web-based applications; quick to learn new tools.
  • Self-driven, reliable, and a collaborative team player.
Bonus Points If You Have:
  • Experience supporting nurses or working in a healthcare-adjacent role.
  • Worked night shifts or irregular hours before.
  • Familiarity with Intercom or similar communication platforms.
If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Solutions