Fleet Controller

  • Ekurhuleni, Gauteng Kempton Park, Gauteng
  • Permanent
  • Full-time
  • 23 days ago
The role of the Fleet Controller is to plan, direct, coordinate the transportation operations and to meet operational requirements of the business and clientele. The ideal candidate is a self-motivated individual with a passion for a fast-paced, agile environment.Minimum Requirements:
  • Grade 12 (essential) • Relevant tertiary qualification advantageous • Proven experience in refrigerated transport environment • Minimum 3 years’ experience in logistics/transport environment • Thorough understanding of long distance transport and driver management • Computer literate (MS Office and Outlook) Essential • Fully Bilingual (English and Afrikaans) Essential Skills and Knowledge: • Excellent communication skills – verbal and written in both English and Afrikaans • Ability to handle high volumes of incoming and outgoing email/calls • Excellent time management • Willing to work extended hours, including weekends and public holidays • Must be able to work both independently and as part of a team • Attention to detail • Strong administration skills • Ability to deal with high levels of pressure and operate with deadlines • Analytical, pro-active, organised, innovative
Duties & Responsibilities:
1. Operations and Scheduling
  • Plan the daily, weekly and monthly operations activities and schedule trucks and trailers to be available according to the operational requirements of the client. • Manage the operational activities at the Depot to ensure the optimal use of the assets in achieving company goals. • Consistently follow up on project progress as well as vehicle status and tracking to ensure adherence to commitments for “ETA” for loading and offloading. • Serve as the key communication channel for all the operational activities and ensure that all relevant departments are updated with regards to important operational data. • Provide regular reports to senior management and adhere to the daily reporting schedule regarding the latest performance figures, on-going projects and other critical ops information, as well as cash up. • In case of breakdowns, overloads or any other disruptions to the committed delivery time see that relevant departments and clients are informed. • Monitor the temperatures of cooling units as is required by clients and complete temperature reports for each load. • Monitor the procedures and quality of services of subcontractors as delivered to clients. • Phone clients in advance to secure loads for turnover target and clients requirements.
2. Client Relations:Liase with clients in order to ensure accurate and complete understanding of customer requirements. • Nurture and develop a continued professional relationship with clients. • Ensure that clients are informed of any changes, delays and other important information with regards to their order/delivery status. • Direct investigations to verify and resolve customer complaints.3. Staff Management:Oversee the preparation and enforcement of accurate shift rosters for employees to adhere to operational requirements. • Plan, organise and manage the work of subordinates to ensure that work is accomplished in a manner consistent with client requirements. • Formulate and implement policies, procedures, goals and objectives for subordinates to reach company targets at all level. • Ensure driver achieve company KPI’s. • Promote motivation among staff to improve and strive for more effective and efficient service delivery. • Ensure that accurate driver reports are collected.4. Administration and Control:
  • Ensure client order numbers and load confirmations are captured and relayed to drivers before order is picked up. • Oversee that each load and kilometres travelled is accurately captured on Datatim system (live at all times). • Collect and capture all proof of delivery notes for billing. POD report. • After completing a shift, ensure that all encompassing handover and debriefing is given to the next shift/debriefers. • Monitor that equipment and vehicle contracts with suppliers are fulfilled (Load bars, clam lock and equipment).
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