OEM - Automotive Dealer Aftersales Controller - Northern Suburbs

• Strengthening dealer operations by offering timely, practical guidance and ensuring alignment with OEM policies.
• Conducting dealer visits – both locally and internationally – to provide hands-on support and ensure operational excellence.
• Tackling technical and customer care challenges head-on by offering direct and indirect solutions, helping dealers enhance their service delivery

• Deliver high-level aftersales service support to the dealer network, ensuring strong customer satisfaction and identifying opportunities for business improvement.
• Guide dealer operations in line with OEM standards — from workshop setup and resource planning to service delivery and the application of commercial policies.
• Implement, communicate, and monitor:

• Dealer service performance and profitability
• Monthly and quarterly forecasts and targets
• Marketing and advertising initiatives
• Service campaigns and best-practice rollouts
• Vehicle retention strategies
• Maintenance of corporate identity standards
• Support consistent rollout of commercial activities across the network, ensuring alignment with the brand’s strategic goals.
• Facilitate clear communication between the dealer network and the OEM’s internal departments.
• Ensure full compliance with sales and operational standards across all dealerships.

• Track and analyse CSI (Customer Satisfaction Index) performance and, where necessary, implement corrective action plans to align with OEM benchmarks.
• Ensure dealer premises meet OEM standards for internal and external branding and signage.
• Plan and conduct regular dealer visits, providing feedback and support to improve service quality in line with franchise agreements and service guidelines.
• Support dealer operations in alignment with Warranty Policy and OEM expectations.
• Ensure timely distribution and implementation of technical and operational bulletins from the OEM.
• Follow up on previous dealer visit discussions, ensuring that outstanding issues have been addressed and resolved or that corrective actions are in motion.

• 3-5 years of proven experience in a senior sales role such as General Manager, Sales Manager, Regional Sales Manager, Area Manager, or Dealer Development Manager within the motor industry.

• Relevant technical qualification (trade-tested technician preferred).
• Hands-on experience in a dealership environment, ideally in a Service Manager or Aftersales Manager role.
• Solid experience with accessory fitment, particularly electrical installations.
• Proven ability to work independently, manage own priorities, and meet deadlines without constant supervision.

• Strong understanding of workshop best practices, technical standards, and warranty processes.
• Ability to produce clear, detailed technical reports.
• High computer literacy – confident using Microsoft Excel, Word, and PowerPoint.
• Solid decision-making and problem-solving skills, with the ability to implement new processes or systems where needed.

• Strong interpersonal and relationship-building abilities.
• Confident presenter, able to communicate effectively with dealership staff at all levels.
• Assertive and professional, with the ability to guide, support, and influence dealer staff.
• Team player with a proactive mindset and a service-oriented approach.
• Comfortable providing feedback and follow-up support to dealers on performance and technical matters.

• Energetic, practical, and self-driven.
• Flexible and adaptable to changing schedules and demands.
• High frustration tolerance with a calm, methodical approach to challenges.
• High integrity and initiative – someone who can take ownership and get things done.

• Monitor dealer skill levels and recommend training where necessary.
• Guide dealers on technical, service, and warranty-related matters.
• Monitor and interpret CSI results and develop action plans where performance falls short.
• Gather relevant insights to support the broader aftersales strategy.

• Extensive local travel is a core part of the role.
• Must be flexible with working hours and willing to attend to issues outside of standard office times.
• Occasional short-notice travel (including flying) may be required.

Job Mail