Intermediate to Senior Travel Consultant
- Cape Town, Western Cape
- R25,000-40,000 per month
- Permanent
- Full-time
Location: Anywhere in South Africa (Hybrid in Pretoria/Joburg, otherwise remote)
Salary: Negotiable depending on experience level and language proficiencyOverview:We are seeking two experienced German, Spanish native tongue. Portuguese (MICE & Project focus), Spanish, German-speaking Sales Specialists with a strong background in travel consulting specifically with quoting and selling travel to the European / US markets. The ideal candidates will have in-depth product knowledge of Southern and East Africa, strong sales skills, and the ability to manage end-to-end tour planning while maintaining high service standards.Key Responsibilities:
- Quoting & Booking Management:
- Operate company quoting systems and travel-related programs.
- Create various quotations for agents and ensure rates are loaded in the system.
- Negotiate rates with suppliers where possible and utilize preferred suppliers.
- Manage provisional bookings and ensure all aspects of tours run within budget.
- Tour Operations & Client Experience:
- Produce guide manuals and oversee smooth tour operations.
- Ensure tour details align with agent and client information.
- Handle complaints by gathering feedback from suppliers and guides.
- Double-check guides booked for tours and ensure smooth execution.
- Financial & Administrative Duties:
- Generate invoices for agents and track tour payments.
- Assist with accounts-related admin to facilitate financial processing.
- Proofread marketing materials provided by agents for tour promotions.
- Market Research & Supplier Relations:
- Visit preferred suppliers to gain firsthand product knowledge.
- Identify and recommend new venues and activities to improve offerings.
- Sales & Performance Management:
- Track sales updates on groups, finalize bookings, and ensure all required tour details are in place.
- Ensure given targets are met and report on performance.
- Teamwork & Training:
- Assist in mentoring and training junior consultants.
- Collaborate effectively within the team to ensure operational efficiency.
- Emergency & Crisis Management:
- Provide support for emergency phone duty when required (rostered system).
- Handle urgent queries and ensure clients receive immediate assistance when necessary.
- Strong geographical knowledge of Southern and East Africa (luxury market).
- Ability to multitask and handle high-volume workloads under pressure.
- Effective communication skills (internal and external).
- Highly organized and deadline-driven with strong time management skills.
- Ability to work independently in a remote/hybrid environment.
- Experience in the travel industry, with strong sales and client management skills.