In our fast growing campany, we believe in creating outstanding experiencesfor our customers and our team. As a growing direct sales and marketing company, were on a mission to deliver high-quality products and services backed by responsive, human-first customer support. Were looking for a reliable, empathetic, and detail-oriented Customer Service Agent to join our team. As a Customer Service Agent, you will be the first point of contact for our customers. Whether by phone, email, or chat, youll provide timely, accurate, and friendly support. Your goal will be to resolve issues efficiently while leaving a positive and lasting impression on every customer interaction.Roles and ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional and timely mannerResolve product or service issues by clarifying the customer's complaint, determining the cause, and finding the best solutionDocument customer interactions and maintain accurate records in our CRM systemEscalate unresolved issues to the appropriate internal teams when necessaryStay up to date on product knowledge, company policies, and system updatesIdentify customer needs and recommend appropriate products or servicesContribute to team goals and continuously look for ways to improve the customer experienceExcellent communication skillsboth written and verbalEmpathy, patience, and a positive attitudeAbility to multitask, stay organized, and work under pressureTech-savvy and comfortable learning new software toolsHigh school matric or equivalent required; college degree is a plus * Must be between 18-30 years