At our campany, we believe customer service is more than just answering questions it's about creating a seamless, thoughtful, and positive experience at every interaction. Were a growing team of passionate people who are committed to delivering excellent service and building long-term relationships with our customers. Were looking for a Customer Service Agent who is friendly, patient, and solution-oriented. Youll be the first point of contact for our customers and play a key role in ensuring their questions are answered, their issues are resolved, and their voices are heard.Roles and ResponsibilitiesRespond to customer inquiries via chat, and/or phoneResolve product or service issues quickly and effectivelyProvide accurate, valid, and complete information by using the right tools and resourcesKeep detailed records of customer interactions and feedbackCollaborate with internal teams to escalate and follow up on complex issuesIdentify trends in customer questions or complaints and report them to help us improveMaintain a high level of professionalism and empathy at all timesStrong communication skills written and verbalTech-savvy and comfortable learning new systemsPatience, positivity, and a genuine desire to help othersAbility to multitask and stay organized in a fast-paced environmentHigh school diploma or equivalent