Telesales/Admin

• Conduct structured daily outbound calls to a set list of existing and potential
• customers to solicit orders, upsell products, and reinforce customer relationships.
• Process orders in point of sale system and reconcile receipts daily.
• Accurately capture and update all customer details, including account information, order numbers, and delivery instructions.
• Follow up on customer requests for call-backs, backorders, or pricing enquiries, ensuring timely communication.
• Maintain an up-to-date telesales call log to track activity, order trends, and follow-up requirements.
• Coordinate with the dispatch and operations team to ensure customers receive orders on time and as specified
• Verify signed company order notes for account customers and confirm stop supply status before invoicing.

• Process and route online orders, email correspondence, and internal communications to the appropriate depot or department for action.
• Maintain accurate and organised filing systems for invoices, GRNs, cash-up reports, and reconciliations for audit purposes.
• Assist in other departments during staff absences or high-volume periods, ensuring seamless operational support.
• Compile daily reports (e.g., cancelled invoices, cash-up summaries) for distribution to management.

• 2 years administrative experience, preferably in sales
• Excellent communication and coordination skills
• Strong administrative skills with attention to detail.
• Good organisational and time management abilities.
• Competence in Microsoft Office and point of sale software
• Ability to work efficiently in a fast-paced operational environment

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