RESPONSIBILITIES:● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual;● Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g. 14 working days);● Monitoring generating of cases on dashboard and follow-up the processing of manual dashboard cases received at the Contact Centre;● Responsible for the supervision of a quality Contact Centre with regard to attending to written queries received;● Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice calls received;● Report to the Stakeholders Relations Practitioner on all matters regarding KPAREQUIREMENTS & COMPETENCIES:● Matric/NQF level equivalent,● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage.● Computer literate● Good command of English– verbal, presentational, written,● Ability to develop a good relations with both internal and external clients,● Good proficiency and navigation skills around a PC, including the internet, good keyboard skills – for accurate data input into the system;● Good telephone etiquette, a team player; good negotiation skills with regard to finance debt collection matters.The post appeared first on .